Dash Tickets opens public dispute with Jabberwocky promoters ATP

Yesterday, ATP Presents announced the unfortunate cancellation of Jabberwocky Festival, citing insufficient ticket sales for the London event. A statement from Barry Hogan claimed that “with an event of this scale and the high production costs that come with it - if we had gone ahead; it would have 100% been the end of ATP.”

Customers have since been seeking refunds, with ATP offering no instructions on how to obtain one. Ticket company Dash Tickets last night issued a statement to customers claiming that it is “in no way responsible for ATPs [sic] financial problems, nor with their conduct post cancellation.”

It went on to say it had transferred all ticket sale funds direct to Jabberwocky promoters ATP, and that it had made “substantial advances to ATP which remain unpaid, as do considerable fees for the work we have undertaken on their behalf.”

Jabberwocky ticket-holders are being advised to approach their credit card company in order to seek a refund.

Meanwhile a series of last-minute gigs are being set up across the capital, with Pissed Jeans and Forest Swords amongst those confirming shows. More are set to be announced.

Read the Dash Tickets statement in full below:

“SUBJECT TO LEGAL PROCEEDINGS

We are terribly disappointed to hear the news today that ATP has cancelled the Jabberwocky event scheduled for this weekend.

Our entire team has poured immense effort into helping ATP with their ticketing programme over the past several months, investing considerable time, money and energy, all in good faith. Our trust in ATP seems to have been misplaced, as their emails to fans and customers today concerning refunds have become deliberately misleading. It is for this reason that we feel compelled to make it clear that Dash has given to ATP all funds that Dash received for ticket sales to Jabberwocky. In addition to giving ATP all the ticketing funds, Dash has made substantial advances to ATP which remain unpaid, as do considerable fees for the work we have undertaken on their behalf.

It is important that everyone knows that Dash Tickets is in no way responsible for ATPs financial problems, nor with their conduct post cancellation. We are very keen to learn where the money has gone!

We thought more of ATP and its Directors. We hope that they will do the right thing and expedite refunds to all fans.

Dash will now take legal advice with the aim of commencing legal proceedings against ATP (Willwal Limited), to attempt to recover all funds.

As music lovers and event fans ourselves, we share in the frustration around this cancellation and we will do its utmost to help as many of you as possible.

Sincerely Dash Tickets.”

Update: In a direct response from ATP, the promoters have issued a statement claiming that it is Dash that’s responsible for refunds.

“For the vast majority of people, Dash Tickets will be their point of purchase. It is their responsibility to refund the customer, as they were the company that took payments; not ATP. And if Dash are not being helpful facilitating this matter, your next point of contact should be directly with your bank or card provider to order a chargeback of your purchase amount.”